Cardly Support

Question 1

Does the person receiving my card need to download the app?

Accepted Answer

No. When someone receives your Cardly via NFC or QR code, they're taken to a beautiful web page. No app download needed on their end. Ever.

Question 2

Can I update my card after I've already shared it?

Accepted Answer

Yes. Any changes you make are reflected instantly everywhere your card has been shared. Your contacts always see your latest information, including the link you shared a year ago.

Question 3

Does Cardly work on both iPhone and Android?

Accepted Answer

Cardly is available on both iOS (App Store) and Android (Google Play). NFC sharing works on any NFC-enabled phone running iOS 13+ or Android 9+.

Question 4

What happens if I cancel my subscription?

Accepted Answer

Your account moves to a blocked state. Your cards remain visible to anyone who already has your link, but you can no longer share, create new cards, or use any features. Re-subscribe at any time to instantly restore full access.

Question 5

Is my data secure and GDPR-compliant?

Accepted Answer

Absolutely. All data is encrypted in transit and at rest. We are GDPR-compliant and headquartered in Denmark. We never sell your data.

Question 6

Can I have multiple cards for different contexts?

Accepted Answer

Yes. Both Small Company and Big Company plans include unlimited digital cards. Create a separate card for each context and switch between them in a tap.

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